Response from NovaReal EstateServices on 7/17/2023

Adriana, Thank you for sharing your feedback. It took me awhile to reply because I have never experienced a review like this one from someone who doesn't even know me before. Upon reading your review, I am truly sorry for any negative experience you had. My goal is always to provide the best service to our clients. When we spoke on the phone after business hours, I was eager to assist you with your property search. Unfortunately, due to unforeseen personal circumstances, including an emergency with my mother and a sick newborn, I was unable to respond to your inquiry within the expected timeframe. Nevertheless, I fully recognize the importance of timely communication and I am committed to ensure it won't happen again. Regarding the accusation of fake reviews, please be assured that I value the trust of my clients and would never engage in such practices. My track record of successful sales, ranging from $100s to $7Ms, speaks for itself, and I take immense pride in the relationships I built with my clients, who often become good friends. I want to sincerely apologize for any inconvenience this may have caused. My priority is always to treat our clients with the utmost respect and to act in their best interests. I genuinely hope you find your dream home in this beautiful city, and I wish you the best of luck in your search.